FAQ
Your Trusted Source
Frequently Asked Questions
- Are your products for Human Use?
Our products are not intended for human consumption or personal use of any kind.
- Do you provide Certificate of Analysis?
Yes, we regularly test our products with a third party lab to ensure purity. Are COA library can be accessed on our home page “COA Library”.
- Shipping Policy
Processing Time
Orders are processed within 1–2 business days.
Shipping Time
After processing, orders typically arrive within 3–7 business days depending on carrier and location.
Estimated Total Delivery Time
Most customers receive their order within 5–9 business days.
- How should products be stored?
Lyophilized peptides should be stored in a cool, dry environment.
After reconstitution (if performed within a lawful research setting), materials should be stored under appropriate laboratory conditions.
Researchers are responsible for proper handling and storage protocols.
- Do you accept returns?
Due to the nature of research materials, all sales are final unless a product arrives damaged or defective.
If you experience an issue with your order, please contact our support team within 48 hours of delivery.
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Do you ship internationally?
At this point we do not have the ability to ship outside of the United States.